VISION:

Making Exceptional Healthcare PersonalSan Luis Valley Regional Medical Center believes that our future for providing outstanding health services will depend on the organization's ability to combine excellence in technical services with a high level of personal service to each patient and visitor. We believe this is the single most important area where we can differentiate ourselves from others.

MISSION:

An Unconditional Commitment to Excellence by Providing Quality, Compassionate Care that is Guided by our Values.We accept and embrace the responsibility for providing services to our community that are of the highest caliber of service and standard of performance, while demonstrating our adopted values.

VALUES:

Promoting a Culture of Excellence Through Integrity, Respect and Commitment!

INTEGRITY: Accountability to Ourselves To behave professionally at all times while maintaining & building skills and knowledge; deal with others honestly and ethically, and; do what we say consistently.

Professionalism: Learning & Education, Competency & Leadership

• Participates in staff development
• Seeks higher learning
• Seeks and takes advantage of growth & learning, opportunities, both formal and informal
• Seeks continual education on diverse cultural beliefs & practices
• Participates in competency activities
• Is committed to arriving at logical conclusions and uses sound judgment
• Utilizes bedside emergency protocols, routine standing orders and critical pathways.
• Completes competency checklists &/or expectations.
• Performs tasks with sense of competency and confidence. Asks for help when needed
• Discusses & sets goals with patient centered goals.
• Discusses with patient & support system specific desired outcome & shares this with all involved with individual’s care to provide optimal care.
• Considers patient’s & family’s response to illness and use of alternative therapies
• Promotes ability to meet patients’ self care needs
• Focuses on the whole person & their health using body, mind & spirit approach regardless of social, economic, cultural, educational, &/or spiritual beliefs
• Evaluates plan of care when patient condition changes or plan is not effective; modifies interventions for optimal patient outcome
• Utilizes other available resources to facilitate optimal patient care & outcomes (i.e. Pt, pharmacy, Resp RX, Social Services, discharge planning, home health, LTC facilities)
• Demonstrates effective communication & skills needed to meet growth, care and &development needs of the neonate, child, adolescent, adult & geriatric patient as applicable.
• Assists others who are in pain or are distressed.
• Leadership provides clear and consistent expectations for all staff; staff are given opportunities for correction when not meeting expectations
• Implements & supports change in personal performance as result of quality improvement or other data
• Takes responsibility for own actions or mistakes and takes corrective actions
• Shares and supports SLVRMC vision; accepts change
• Exhibits problem solving & positive attitude.

Character: Ethical, Honesty & Trustworthiness

• Behavior is consistent with values; is a representative of SLVRMC in the community.
• Promotes their profession in the community & for the hospital; speaks positively about the profession, job & organization to patients & public
• Always tells the truth even when it is difficult
• Is truthful in word and action; consistently accepts responsibility for their own actions
• Gives teammates honest and accurate information
• Keeps patient and staff information confidential; reminds others to do the same

Discipline: Do what we say, Dependability & Persistence

• Takes responsibility and accountability for what they say
• Follows up on issues and patient concerns
• Completes patient care priorities &/or passes responsibility to another competent person before leaving the department.
• Accurately documents patient care & completes paperwork
• Is dependable and punctual in work attendance

RESPECT: Accountability to OthersTo work with positive energy for the success of our team; accept responsibility and authority in tasks and assignments for which we are qualified; take account-ability for outcomes and support improvement, and; treat others with compassion, understanding and dignity.

Spirit: Teamwork, Honor & Positive Energy

• Keeps an open mind.
• Communicates: directly, uses proper chain of command and has appropriate discussions
• Works well with others to create a team
• Discusses problems/concerns directly and exclusively with the person(s) involved (one to one)
• Gives others the benefit of the doubt.
• Uses the Chain of command
• Has appropriate discussions with customers, medical staff, and hospital staff
• Respects the diversity of others
• Displays a positive attitude

Empowerment: Responsibility, Authority & Accountability

• Involves patient and significant others in care decisions.
• Educates patients, staff and significant others in disease process, meds, treatments, choices and rights in ways that they understand.
• Advocates for the patient in interactions with other caregivers and disciplines
• Encourages questions and takes time to answer questions from patients and family members
• Assists patient to access other services
• Makes informed decisions using good judgment with in their job &/or scope of practice
• Utilizes authority in effective and constructive manner.
• Encourages others to make own decisions within their role and provides support and coaching when others make mistakes
• Takes responsibility for their own actions

Empathy: Compassion, Understanding & Dignity

• Manages personal stress and emotions so as not to interfere in relationships and interactions with others
• Remembers patient’s room is their home; knocks and identifies self
• Explains and asks permission before handling a patient or performing a procedure
• Praises the efforts and accomplishments of others
• Respects others’ cultural and religious values
• Takes time to listen

COMMITMENT: Accountability to the OrganizationTo consistently conserve and efficiently use resources; approach opportunities with creativity and courage, and; go the extra mile.

Fiscal Responsibility: Resourceful, Conscientious & Efficient

• Utilizes established guidelines to provide optimal & efficient patient care
• Uses/opens only supplies that are needed.
• Charges appropriately
• Makes every effort to conserve supplies and resources
• Makes staffing decisions that provide for the right mix and # of staff (uses staffing guidelines)
• Stays productive with patient/work related activities; takes initiative
• Works together as a team regardless of job or position

Innovation: Creativity & Risk Taking

• Collaborates and seeks awareness of health trends and problems in the community and external resources
• Has vision gives ideas for change and improvement; is able to consider other ideas
• Is open to trying new ways or ideas

Exceeding Expectations: Going the extra mile, We Serve the Organization & The Organization Supports Us

• Seeks & participates in continuing education for self improvement
• Is consistent in job performance
• Goes the extra mile
• Strives to meet or exceed healthcare standards
• Consistently provides high quality patient care and cooperation with other departments
• Continually and consistently strives to provide quality patient care
• Participates in quality improvement activities

Last Modified: March 22, 2009 3:19 PM